Last Updated: 30.01.2025
1. Introduction
Welcome to analytra ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our SaaS platform for data aggregation and analytics.
We are an Austrian company and operate in accordance with Austrian and EU data protection laws, including the General Data Protection Regulation (GDPR).
By accessing or using analytra, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect the following types of information when you use our platform:
2.1. Information You Provide
- Account Information: When you register, we collect your name, email address, and password.
- Billing Information: For paid plans, we collect payment details via Stripe (we do not store payment information).
- Support Requests: If you contact us, we collect details related to your request.
2.2. Information Collected Automatically
- Usage Data: We collect data on how you interact with our platform (e.g., page views, clicks).
- Device & Log Data: We collect IP addresses, browser types, and operating system details.
- Cookies & Tracking Technologies: We use cookies and similar technologies to improve user experience.
2.3. Third-Party Data
- Connected Accounts: If you connect third-party services like Google Analytics, Facebook Ads, Stripe, LinkedIn, or WooCommerce, we collect data from those sources via Airbyte connectors.
- OAuth Authentication: When connecting third-party accounts, we receive authentication tokens but do not store passwords.
3. How We Use Your Data
We use your data to:
- Provide, operate, and improve analytra.
- Authenticate users and secure accounts.
- Process payments and subscriptions.
- Analyze aggregated data for platform insights.
- Send important updates (account notifications, security alerts).
- Provide customer support and respond to inquiries.
- Comply with legal obligations.
4. How We Share Your Data
We do not sell your personal data. However, we share data in the following ways:
4.1. Third-Party Service Providers
We use third-party services that are hosted within the European Union and are GDPR compliant:
- Stripe – Payment processing.
- Supabase – Authentication and database services.
- Snowflake – Backend database for analytics.
- Vercel – Hosting of our frontend application.
- Airbyte – ETL and third-party data pipeline integration.
- Langdock API – AI assistant for analytics support (GDPR compliant).
All data processing partners are carefully selected to ensure they meet European privacy standards.
4.2. Legal Requirements
We may disclose your data if required by law, legal process, or government request in accordance with Austrian or EU law.
5. Data Storage & Security
We implement industry-standard security measures to protect your data:
- Encryption: Sensitive data is encrypted in transit and at rest.
- Access Control: Only authorized personnel can access sensitive systems.
- Data Minimization: We only store what is necessary for service provision.
Please note that no system is entirely immune to breaches, and we encourage you to use strong passwords and manage your account securely.
6. Data Retention
We retain data only as long as necessary for:
- Providing our services.
- Complying with legal obligations.
- Resolving disputes.
- Enforcing agreements.
You can request account or data deletion by contacting us at hello@analytra.io.
7. Your Rights & Choices
As a user protected under GDPR, you have the following rights:
- Access: You may request a copy of your personal data.
- Rectification: You may update incorrect or incomplete information.
- Erasure: You may request that we delete your data ("right to be forgotten").
- Restriction: You may request we limit the use of your data.
- Portability: You may request your data in a portable format.
- Objection: You may object to data processing under certain conditions.
To exercise any of these rights, please contact hello@analytra.io.
8. Third-Party Links & Services
Our platform may link to external services or tools. We are not responsible for their privacy policies or data practices. Please review their policies independently before using those services.
9. Children’s Privacy
analytra is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that such data has been collected, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in practices, technologies, or legal requirements. Any changes will be posted here, and we will notify users when appropriate.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
📧 Email: hello@analytra.io
🌍 Website: www.analytra.io
🚀 Thank you for trusting analytra with your data analytics!